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642-426 TUC Troubleshooting Cisco Unified Communications Systems

Questo corso di 5 giorni fornisce ai partecipanti le conoscenze necessarie per effettuare un analisi guasti (troubleshooting) di una struttura di rete complessa, che sopporta sia traffico dati tradizionale (applicazioni legacy) sia  traffico real-time (voce e video). Nel corso, sono descritte le metodologie di  trobleshooting, i processi, le risorse, gli strumenti per una analisi guasti efficace e le soluzioni dei problemi più comuni, non solo dell’infrastruttura dati , ma anche di componenti specifici quali Voice Gateway,  Cisco Unified CallManager, Cisco Unity, sistemi di Videoconferenza e altri.

Gli esercizi in laboratorio, completano la parte teorica e forniscono la necessaria manualità  nella configurazione degli apparati.

 

Prezzo: € 2.700 + IVA

Cosa si impara

  • Use a systematic methodology to troubleshoot Cisco Unified Communication systems by using knowledge of tools and reports that help isolate Cisco Unified Communication system problems.
  • Given a trouble call that has been categorized as a Cisco Unified CallManager related issue, isolate the specific problem, propose a solution, and, where appropriate, implement the solution.
  • Diagnose a call setup issue and resolve the issues
  • Troubleshoot the quality of both voice and video streams
  • Given a trouble call that has been isolated to a Cisco Unified Communication system component application, the learner will be able to isolate the specific problem, propose a solution and where appropriate, implement the solution

Chi dovrebbe partecipare

Systems Engineers, Field Engineers  e chiunque voglia conseguire la certificazione Unified Communication che include  IP Telephony Troubleshooting.

 

Contenuto dettagliato

Methodology and Tools for Troubleshooting Cisco Unified Communications Systems

  • Introducing Cisco Unified Communications Systems Troubleshooting
  • Understanding Troubleshooting Methodology in Cisco Unified Communications Systems
  • Gathering Information for Troubleshooting

Troubleshoo Cisco Unified CallManager-Related Issues

  • Troubleshooting Common Endpoint Registration Issues
  • Troubleshooting Cisco Unified CallManager Availability Issues
  • Troubleshooting Cisco Unified CallManager Security Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Replication Issues
  • Troubleshooting Common Gateway Registration Issues

Troubleshoot Call Setup Issues

  • Introducing Call Setup Issues and Causes
  • Troubleshooting On-Premises Single-Site Calling Issues
  • Troubleshooting Offsite Call Issues
  • Troubleshooting Intercluster Dial Plan Issues
  • Troubleshooting Gatekeepers in a Cisco Unified Communications System

Troubleshoot Voice and Video Quality Issues

  • Defining Common Voice and Video Quality Issues
  • Troubleshooting Voice over IP Quality Problems
  • Troubleshooting Echo
  • Troubleshooting Quality Problems of Cisco Unified Video Advantage

Application Integration and Media Resource Issues

  • Troubleshooting Common Cisco Unity Integration Issues
  • Troubleshooting CTI Issues
  • Troubleshooting Media Resources

Prerequisiti

I partecipanti devono possedere:

  • CCNA valida

e aver partecipato ai seguenti corsi

Esami / Certificazioni

642-426 Cisco TUC

 

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